Terms and Conditions

Shipping & Delivery

Shipping Cost

• Free shipping on all orders over EGP 1,899 across Egypt.

• Shipping for orders under EGP 1,899 varies depending on the governorate.

Delivery Time

• Standard delivery: 2–3 business days for all governorates

• Orders are processed within 24 hours of placement.

• Delivery times may vary during peak seasons or public holidays.

Shipping Coverage

• We deliver to all governorates across Egypt.

Important Notes

• Delivery times are estimates and may vary depending on location and conditions.

• Please ensure that your shipping address and contact information are accurate.

• Someone must be available at the delivery address to receive the order.

• For any shipping inquiries, please contact customer service.

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Return & Exchange Policy

How to exchange a product?

Please visit this link:
(You will add your return/exchange link here)

Exchange Steps:

1. Enter the phone number or email address you used to place the order.

2. Enter your order number.

3. Once your order appears, select the items you wish to exchange or return.

4. If you want to exchange, select Exchange.

5. If you want a refund, select Refund.

6. In case of an exchange, please place a new order and write in the cart notes under “Special instructions for the seller” that this order is for an exchange. Otherwise, your order will be shipped without collecting the item you wish to exchange.

7. Before requesting an exchange, please ensure that the product is in good condition and eligible for exchange.

Return & Exchange Policy:

• Exchange or return is allowed within 14 days of receiving the order.

• Exchange or return is not allowed for:

• Underwear

• Towels

• Leggings

• Women’s Bermuda shorts

• Thermal underwear sets

• and similar items

• Products purchased under promotions or discounts cannot be exchanged or returned except in cases of manufacturing defects.

• Orders paid via ValU are non-refundable (they can only be exchanged for items of the same value).

Important Note:

The company covers shipping costs only in the case of sending the wrong product. Otherwise, the customer is responsible for shipping fees for exchanges or returns.

⚠️ Important Notice:

In case you receive your order with missing or damaged items, please report it within a maximum of 48 hours so an investigation can be opened with the relevant shipping companies. After this period, the company is not responsible for any damages or missing items.